VVS Finance Ltd t/a RJStamford — Complaints Handling Procedure.

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At RJStamford we pride ourselves on making sure our customers get the best possible service. However, there are times when things do not always go to plan. This page explains how we deal with any complaints, and what options are available to you if you remain dissatisfied.

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How to Raise a Complaint

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In the first instance, please contact the department with which you have been dealing. Complaints can be made by phone or in writing.

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To help us investigate your complaint as quickly as possible, please provide:

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• Your full name and contact information

• Full details of your complaint

• Your agreement details

• Your desired resolution

• Photocopies of any relevant documentation

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Resolution Timeline

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We aim to resolve complaints immediately wherever possible. Where a complaint cannot be resolved by the end of the third business day after it is received, we will write to confirm we're looking into it and keep you updated with our findings.

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Who to Contact

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Jordan Ripper, Director & Co-Founder, handles procedural questions relating to this complaints process.

Unit 6, Park Farm, Goudhurst Road, Cranbrook, Kent, TN17 2LJ

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Taking It Further — The Financial Ombudsman Service

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If your complaint remains unresolved, you may be able to refer it to the Financial Ombudsman Service (FOS), free of charge — but you must do so within 6 months of the date of our final response letter.